THE ETHANDIA PROMISE
Returns & Refunds
Your satisfaction matters to us. Explore our return, exchange and refund guidelines for a smooth shopping experience with Ethandia.
At Ethandia, every piece is chosen with care. If something isn’t quite right with your order, we’re here to help make things right.
01 Return Policy
We accept return requests for eligible products within 7 days of delivery, subject to the conditions below.
- Products must be unused, unworn and unwashed.
- Original tags, packaging and invoice must be retained.
- Products must be returned in their original condition.
- Items damaged due to customer use are not eligible for return.
02 Exchange Policy
If you need a different size or have received a product that does not meet your expectations, please contact our support team to check whether an exchange is available.
Exchanges are subject to product availability and approval. Please contact us before sending any item back.
03 Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective or incorrect:
- Products that have been worn, washed or used.
- Products damaged after delivery due to customer handling.
- Customized or personalized products.
- Products returned without their original tags or packaging.
04 Damaged & Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please share your order number and clear photographs of the product and its packaging. Our team will review the issue and guide you through the next steps.
05 Refund Process
Once your return is approved and the product has been received and inspected, we will notify you about the status of your refund.
- Approved refunds will be processed to the original payment method or another mutually agreed method.
- Refund processing time may vary depending on your payment provider.
- Shipping charges, if applicable, will be handled according to the applicable refund terms.
Refunds are subject to return approval and the condition of the returned product.
06 Return Shipping
Return shipping arrangements and any applicable charges will be communicated to you when your return request is approved.
If the product is damaged, defective or incorrect, please contact our support team for assistance with return shipping.
07 Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been shipped may not be eligible for cancellation. Any approved cancellation refund will be processed according to the applicable refund terms.
08 How to Request a Return
To request a return, exchange or refund, please contact our customer support team with the following details:
- Your order number.
- Product name and size.
- Reason for the return or exchange.
- Clear photographs, if the product is damaged or incorrect.
Our team will review your request and guide you through the return process.
WE ARE HERE FOR YOU
Need a Little Help?
Have a question about your order or a return? Our team is happy to assist you.
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